Are you ready for some football??!! NFL Live is FREE for Sprint customers with a data plan..that includes the Sprint Relay data-only plan. To download it, just type in this address in your Blackberry browser icon: http://softwarestore.sprint.com/wap/NFLmobile.php.

Please note it IS cAsE SeNsitive so type EXACTLY as shown. Also, it has sound when viewing videos so use the * or # to adjust sound. It plays sound even if your device is set up for "vibrate only". Enjoy!

IM (Instant Messengers) for BlackBerry can be found at the sites below. The following external links to other internet sites should not be construed as endorsements by Sprint Relay.

AIM for BlackBerry 8703e (Free)

Open your BlackBerry internet browser and type in URL address: www.sprintrelaystore.com/aim1

Click on "DOWNLOAD" button on this page, do not click on "DOWNLOAD AIM 2.0" link as it is designed for BlackBerry 8830 or 8330 Curve.

JiveTalk (AIM, Google Talk, ICQ, Jabber, and Yahoo) (one-time charge of $20 or $30 depending on your IM preference)

Click here to open JiveTalk website

Ramble IM (AIM) (Free BETA)

Click here to open Ramble IM website

Yahoo! Messenger (Yahoo) (Free)

Click here to open Yahoo! Messenger website

BlackBerry Messenger (PIN) (Free)

Click here to open BlackBerry Messenger website

Yak On (AIM, ICQ, MSN, and PIN) ($19.95/one time charge)

Click here to open Yak-On website

You can use the AOL Instant Messenger software on your BlackBerry. Simply add "SprintIP" to your buddy, list then start the relay call by typing "hello". When using Sprint IP via AOL Instant Messenger you are not required the use "GA". Enjoy!

If you do not have AOL Instant Messenger software on your BlackBerry, click here for more information on how to get it.

If you work for a large company that has BlackBerry Enterprise Server (BES), you can contact your IT administrator and ask to add your BlackBerry to their server. This will allow you to send/receive work emails and keep your address book, tasks, memopad, and calendar wirelessly up-to-date at all times.

For Sprint BlackBerry devices, click here.

You can access your BlackBerry email account online by going to http://sprint.blackberry.com.

Your user ID is usually your account number with "-1" at end. Example: 123456789-1. If you have two or more BlackBerrys, simply add "-2", "-3", etc.

The default password is "sprint". Please change your password once you log in to protect your BlackBerry email account.

If you ordered your BlackBerry before March 1, 2007, your user ID may be your full name all together, for instance: if you are John Doe, your user name may be "johndoe".

There is a free software download for Mac called "PocketMac". Click here to be taken to their website: www.pocketmac.com/product.php?id=1.

BES stands for BlackBerry Enterprise Server. BES is most commonly used by large companies. BES offers wireless sync of EMAIL, CALENDAR, MEMOPAD, TASKS, and ADDRESS BOOK.

It is not required for individual customers to have BlackBerry Enterprise Server. Every individual customer's BlackBerry comes with BlackBerry Internet Service (BIS), which can be accessed by going to http://sprint.blackberry.com. If you are an individual customer who want to have BES-like service, check out several vendors that offer BES-hosted service: www.mailstreet.com, www.eoutlook.com, or click here for Google's search results.

There are a few options:

1. Simply visit www.blackberry.com/appworld/download from your smartphone to download. This has many games and programs for your Blackberry. Some are FREE but most are not.
2. On your BlackBerry, open internet browser and go to http://mobile.blackberry.com. You will see some free games. There are also games available for purchase.
3. You also could go to http://softwarestore.sprint.com or www.handango.com to view many software items available for purchase.

If you have an Android-powered device OS 2.1 or higher, go to the Android Market, tap the Sprint black phone icon and scroll down to download the free Sprint Mobile IP app. There are instructions available to register for a 10-digit number. Learn more at www.learnwithsprint.com.

You will need go online to https://www.sprintrelaysupport.com/ecare/sprint.html and fill out the online form requesting to remove the INCOMING or OUTGOING CALL BLOCK on your phone. Or you may call Sprint customer service at 866-727-4889 (voice), press one, then press one again and speak with a representative.

Ask them to remove the Incoming or Outgoing Call Block from your account. If they are not sure what you are referring to, ask them to remove the "NOIN" or "NOOUT" or "NOIO" code from your account.

NOTE! If you have a BlackBerry, you have two separate online accounts. One is the BlackBerry email account (http://sprint.blackberry.com) and one is the Sprint account.

To pay your bill or check the balance, go to: www.sprint.com to sign in. If you have never signed in before, you will need to register for access.

If you have any device other than a BlackBerry, you only have one online account. Go to www.sprint.com to sign in. If you have never signed in before, you will need to register for access.

Call 888-273-9460 (voice) and request to cancel your account and return your device. They will transfer your call to the department that handles cancellations. They will issue an RMA (Return Merchandise Authorization) and ship a return kit to your attention.

No. The Sprint Relay Data-Only Plan (SRDOP) is already heavily discounted compared to voice plans. If you want to use your employer's discount plan, you cannot use the SRDOP as well. In most cases, the SRDOP is already cheaper than any discount you would have.

IM (Instant Messengers) for BlackBerry can be found at the sites below. The following external links to other internet sites should not be construed as endorsements by Sprint Relay.

AIM for BlackBerry 8703e (Free)

Open your BlackBerry internet browser and type in URL address: www.sprintrelaystore.com/aim1

Click on "DOWNLOAD" button on this page, do not click on "DOWNLOAD AIM 2.0" link as it is designed for BlackBerry 8830 or 8330 Curve.

JiveTalk (AIM, Google Talk, ICQ, Jabber, and Yahoo) (one-time charge of $20 or $30 depending on your IM preference)

Click here to open JiveTalk website

Ramble IM (AIM) (Free BETA)

Click here to open Ramble IM website

Yahoo! Messenger (Yahoo) (Free)

Click here to open Yahoo! Messenger website

BlackBerry Messenger (PIN) (Free)

Click here to open BlackBerry Messenger website

Yak On (AIM, ICQ, MSN, and PIN) ($19.95/one time charge)

Click here to open Yak-On website

You can use the AOL Instant Messenger software on your BlackBerry. Simply add "SprintIP" to your buddy, list then start the relay call by typing "hello". When using Sprint IP via AOL Instant Messenger you are not required the use "GA". Enjoy!

If you do not have AOL Instant Messenger software on your BlackBerry, click here for more information on how to get it.

If you work for a large company that has BlackBerry Enterprise Server (BES), you can contact your IT administrator and ask to add your BlackBerry to their server. This will allow you to send/receive work emails and keep your address book, tasks, memopad, and calendar wirelessly up-to-date at all times.

For Sprint BlackBerry devices, click here.

You can access your BlackBerry email account online by going to http://sprint.blackberry.com.

Your user ID is usually your account number with "-1" at end. Example: 123456789-1. If you have two or more BlackBerrys, simply add "-2", "-3", etc.

The default password is "sprint". Please change your password once you log in to protect your BlackBerry email account.

If you ordered your BlackBerry before March 1, 2007, your user ID may be your full name all together, for instance: if you are John Doe, your user name may be "johndoe".

There is a free software download for Mac called "PocketMac". Click here to be taken to their website: www.pocketmac.com/product.php?id=1.

BES stands for BlackBerry Enterprise Server. BES is most commonly used by large companies. BES offers wireless sync of EMAIL, CALENDAR, MEMOPAD, TASKS, and ADDRESS BOOK.

It is not required for individual customers to have BlackBerry Enterprise Server. Every individual customer's BlackBerry comes with BlackBerry Internet Service (BIS), which can be accessed by going to http://sprint.blackberry.com. If you are an individual customer who want to have BES-like service, check out several vendors that offer BES-hosted service: www.mailstreet.com, www.eoutlook.com, or click here for Google's search results.

There are a few options:

1. Simply visit www.blackberry.com/appworld/download from your smartphone to download. This has many games and programs for your Blackberry. Some are FREE but most are not.
2. On your BlackBerry, open internet browser and go to http://mobile.blackberry.com. You will see some free games. There are also games available for purchase.
3. You also could go to http://softwarestore.sprint.com or www.handango.com to view many software items available for purchase.

GPS stands for Global Positioning System. With GPS technology, you will be able to find where you are if you get lost, get direction from where you are, or find the nearest restaurant or hotel from where you are.

There are several GPS-based software programs available for download on your BlackBerry.

Google Maps, free: Click here to go there!

BlackBerry Maps, free: Click here to go there!

TeleNav GPS, $9.99 per month: Click here to go there!

Mapquest Navigator: Click here to go there!

The green LED light flashing is to let you know that your BlackBerry has good coverage.

If you wish to turn the green light off, simply go to OPTIONS -> SCREEN/KEYBOARD -> LED COVERAGE INDICATOR.

Change from "ON" to "OFF" then save. The green light will not flash anymore.

The optional hotspot month charge of $29.99 allows you to use your Android-powered device as a high-speed internet connection for your laptop computer anywhere on the Sprint network. This is an optional monthly fee that may be cancelled at any time.

The PRL is the Preferred Roaming List. It is a file in your phone that has a list of all roaming providers Sprint works with. When a phone cannot find a Sprint signal, it checks the PRL for the first available provider. Keeping the PRL up-to-date is not critical. However, savvy users choose to update their PRLs because it provides for faster roaming signal acquisition, improved international roaming, and, on EV-DO devices, better acquisition of EV-DO data services.

To update your PRL, contact data support or call customer service and ask to be transferred there. Customer service is generally not informed on PRL updates and may not be able to assist you directly. The rep must "flag" your account for an update. Then you must then dial *2 on the your device. The *2 system will detect if your phone needs to be updated, and will route you to the proper system to update your device.

This is the most common error. Your phone cannot get the login info it needs from Sprint's provisioning server. This happens most commonly on a phone that was just activated. The solution is usually to wait. If the problem is still there after eight to twelve hours, contact data support to troubleshoot the issue.

Click here for more detail on Sprint surcharges, taxes, fees, and other charges that appears on your monthly phone bill.

Are you ready for some football??!! NFL Live is FREE for Sprint customers with a data plan..that includes the Sprint Relay data-only plan. To download it, just type in this address in your Blackberry browser icon: http://softwarestore.sprint.com/wap/NFLmobile.php.

Please note it IS cAsE SeNsitive so type EXACTLY as shown. Also, it has sound when viewing videos so use the * or # to adjust sound. It plays sound even if your device is set up for "vibrate only". Enjoy!

If you have purchased phone within the past 14 days, you can go email vcs@sprintrelaystore.com to add TEP to your account. You can also call Sprint customer service at 877-727-4889 (voice), press one, then press one again.

If your account is over 14 days old, we regret that it is not possible to add TEP to your account.

Note: TEP stands for Total Equipment Protection

File a claim at www.asurion.com or call Asurion at 1-800-584-3666 (voice). The hours are Monday through Friday 7:00 AM to 9:00 PM Central Time and Saturday/Sunday 9:00 AM to 7:00 PM Central Time.

TEP stands for Total Equipment Protection.

TEP Product is enhanced to offer customers the ability to locate a device, sound an alarm, lock device, erase device contact, back up device and manage contacts all from a secured website. This is an added benefit included in the $8 TEP monthly charge – no additional charges apply.

• TEP customers will receive an SMS with a link to download the FREE application to their phone, no additional provisioning of the handset is required.
• Directions for how to download the app will is included in the updated TEP brochure, at www.sprint.com/protection and in the TEP welcome postcard.
• Protect Your Investment with TEP (PDF)

Without the Total Equipment Protection program or the Equipment Service and Repair program, a per-incident charge of $35 will be charged for repairs at a Sprint Phone Repair Center. The $35 charge covers only in-warranty and out-of-warranty phone issues that can be handled in the store such as mechanical and electrical failure, normal wear and tear issues and repairable physical damage. It does not cover loss, theft or any damage beyond repair that requires an insurance claim. Without Total Equipment Protection, the only solutions to these phone issues are upgrading, if eligible, or purchasing a new phone at full retail price.

Yes. Total Equipment Protection is the combination of two programs. You can purchase the Equipment Service and Repair Program, which is the service/warranty portion of Total Equipment Protection, or the Equipment Replacement Program, which is the insurance portion, separately. Each of these two programs is $4.00 per month. However, Total Equipment at $8 per month is the best value since it covers anything that can go wrong with devices, excluding intentional abuse. Protect Your Investment with TEP (PDF)

Claims for lost, stolen or damaged phones can be filed at www.phoneclaim.com/sprint until 10 PM CST for next-day delivery of replacements. You can also file a claim by calling contact Asurion Customer Care at 1-800-584-3666. Asurion Customer Care hours are Monday-Friday: 7am-11pm CST and Saturday and Sunday: 8am-9pm CST. For mechanical or electrical failure, routine maintenance or failure from normal wear and tear, you can obtain a covered repair or replacement by visiting a Sprint Store Repair Center. Visit www.sprint.com/storelocator for a location near you.

You have 60 days after a loss occurrence to file a replacement request.

If you have an Android-powered device OS 2.1 or higher, go to the Android Market, tap the Sprint black phone icon and scroll down to download the free Sprint Mobile IP app. There are instructions available to register for a 10-digit number. Learn more at www.learnwithsprint.com.

You can check your mail-in rebate status by going to www.sprintrebates.com and entering your Sprint wireless phone number.

You can find the mail-in rebate form by going to www.sprintrelaystore.com/rebate.

Call 800-477-4127 (voice), Option 1 Option 2. Have the tracking # available as well as the customer's wireless phone number. The majority of the time the representative will be able to assist you and resolve the issue. If for some reason they cannot, please send an email to rebate.escalations@parago.com. Include:

• Customer name (the name of the person submitting the rebate)
• The wireless number (the phone number that is eligible for the rebate being requested)
• Rejection tracking # (located at www.sprintrebates.com or found in the upper left hand corner of the rejection postcard under the return address. It should be approx. a 9 digit number).
• Description of the issue and why the representative wasn't able to assist when you called the 800 #.
• Include the customer’s expectation regarding the rebate amount.
• Provide an Email address to send a confirmation to.

Call 800-477-4127 (voice), Option 1 Option 2. Have the tracking # available as well as the customer's wireless phone number. The majority of the time the representative will be able to assist you and resolve the issue. If for some reason they cannot, please send an email to rebate.escalations@parago.com. Include:

• Customer name (the name of the person submitting the rebate)
• The wireless number (the phone number that is eligible for the rebate being requested)
• Rejection tracking # (located at www.sprintrebates.com or found in the upper left hand corner of the rejection postcard under the return address. It should be approx. a 9 digit number).
• Description of the issue and why the representative wasn't able to assist when you called the 800 #.
• Include the customer’s expectation regarding the rebate amount.
• Provide an Email address to send a confirmation to.

IM (Instant Messengers) for BlackBerry can be found at the sites below. The following external links to other internet sites should not be construed as endorsements by Sprint Relay.

AIM for BlackBerry 8703e (Free)

Open your BlackBerry internet browser and type in URL address: www.sprintrelaystore.com/aim1

Click on "DOWNLOAD" button on this page, do not click on "DOWNLOAD AIM 2.0" link as it is designed for BlackBerry 8830 or 8330 Curve.

JiveTalk (AIM, Google Talk, ICQ, Jabber, and Yahoo) (one-time charge of $20 or $30 depending on your IM preference)

Click here to open JiveTalk website

Ramble IM (AIM) (Free BETA)

Click here to open Ramble IM website

Yahoo! Messenger (Yahoo) (Free)

Click here to open Yahoo! Messenger website

BlackBerry Messenger (PIN) (Free)

Click here to open BlackBerry Messenger website

Yak On (AIM, ICQ, MSN, and PIN) ($19.95/one time charge)

Click here to open Yak-On website

You can use the AOL Instant Messenger software on your BlackBerry. Simply add "SprintIP" to your buddy, list then start the relay call by typing "hello". When using Sprint IP via AOL Instant Messenger you are not required the use "GA". Enjoy!

If you do not have AOL Instant Messenger software on your BlackBerry, click here for more information on how to get it.

If you work for a large company that has BlackBerry Enterprise Server (BES), you can contact your IT administrator and ask to add your BlackBerry to their server. This will allow you to send/receive work emails and keep your address book, tasks, memopad, and calendar wirelessly up-to-date at all times.

For Sprint BlackBerry devices, click here.

You can access your BlackBerry email account online by going to http://sprint.blackberry.com.

Your user ID is usually your account number with "-1" at end. Example: 123456789-1. If you have two or more BlackBerrys, simply add "-2", "-3", etc.

The default password is "sprint". Please change your password once you log in to protect your BlackBerry email account.

If you ordered your BlackBerry before March 1, 2007, your user ID may be your full name all together, for instance: if you are John Doe, your user name may be "johndoe".

There is a free software download for Mac called "PocketMac". Click here to be taken to their website: www.pocketmac.com/product.php?id=1.

BES stands for BlackBerry Enterprise Server. BES is most commonly used by large companies. BES offers wireless sync of EMAIL, CALENDAR, MEMOPAD, TASKS, and ADDRESS BOOK.

It is not required for individual customers to have BlackBerry Enterprise Server. Every individual customer's BlackBerry comes with BlackBerry Internet Service (BIS), which can be accessed by going to http://sprint.blackberry.com. If you are an individual customer who want to have BES-like service, check out several vendors that offer BES-hosted service: www.mailstreet.com, www.eoutlook.com, or click here for Google's search results.

There are a few options:

1. Simply visit www.blackberry.com/appworld/download from your smartphone to download. This has many games and programs for your Blackberry. Some are FREE but most are not.
2. On your BlackBerry, open internet browser and go to http://mobile.blackberry.com. You will see some free games. There are also games available for purchase.
3. You also could go to http://softwarestore.sprint.com or www.handango.com to view many software items available for purchase.

If you have an Android-powered device OS 2.1 or higher, go to the Android Market, tap the Sprint black phone icon and scroll down to download the free Sprint Mobile IP app. There are instructions available to register for a 10-digit number. Learn more at www.learnwithsprint.com.

Yes, you need to use the cell phone connection to be connected to the internet. Sprint PCS Vision service is the internet service that rides on our cellular phone network.