Contacting Customer Service

Sprint Video Customer Service (VCS)

Sprint Relay Video Customer Service (VCS) allows customers to contact a Sprint representative who uses American Sign Language (ASL). VCS provides technical wireless device assistance, handles billing questions or other customer service issues. For more information on VCS, click here.

VCS is available for people who purchased an Android, Blackberry or other wireless device from the Sprint Relay Store or Sprint Store.

To set up appointment with the VCS representative:

  • Send an email to vcs@sprint.com, with your name and a short description of your question or problem with your device. Please include the best time to reach you and your VP number.
    • To change a voice plan to the Sprint Relay Data only plan, please include your full name, Sprint wireless telephone number and account number.
  • An automatic email will be sent from VCS to make an appointment for a videophone call.
  • You will be given a tracking number for your ticket in order to follow the progress in resolving your issue.

Billing Issues? Rate Plans?

If this is an urgent issue that requires immediate attention, please contact customer service at 1-800-390-7545 voice through the relay service.

Technical Support

If you need a technical support for your Sprint BlackBerry device, please contact 1-800-927-2199 (voice) through the relay service, and then press option 1. For other devices (not BlackBerry), call 1-877-654-9111 (voice) through relay service, and then press option 2.

Cancel Service and Return Device

Contact VCS or if urgent call 1-866-514-0109 (voice) and request to cancel your account and return your device. They will transfer your call to the department that handles cancellations. They will issue an RMA (Return Merchandise Authorization) and ship a return kit to your attention.

Frequently Asked Questions

Don't forget to check out our Frequently Asked Questions page that might have the answers to your questions, they're located here: http://www.sprintrelaystore.com/faq.htm

Video Customer Service (VCS)

VCS is available only for customers who purchased an Android, Blackberry or other wireless device from the Sprint Relay Store or Sprint Store.

To set up appointment with the VCS representative:

  • Send an email to vcs@sprint.com, with your name and a short description of your question or problem with your device. Please include the best time to reach you and your VP number.
    • To change a voice plan to the Sprint Relay Data only plan, please include your full name, Sprint wireless telephone number and account number.
  • An automatic email will be sent from VCS to make an appointment for a videophone call.
  • You will be given a tracking number for your ticket in order to follow the progress in resolving your issue.

Sprint Video Customer Service

  • Attn: Brian Adamson
  • PO Box 29230
  • Shawnee Mission, KS 66201-9230
  • Fax 877-877-3291
  • Email: vcs@sprint.com

Sprint Relay Data Only Plan (SRDOP): Non-discountable plans starting at $29.99

Smartphones require an additional $10 Premium Data add-on with the Sprint Relay Data Only Plan* with unlimited data usage while on the Sprint network. Requires new activation with a 2-year agreement or upgrade. Other monthly charges apply.

  • Unlimited e-Mail
  • Unlimited Internet Access
  • Unlimited Instant Messaging (IM)
  • Unlimited Domestic Text and Picture Messaging (SMS)
    • Video text messages are not included
  • Incoming calls are blocked on all devices. The block is not removable on Google Android OS, iOS and Windows OS devices.
    • However, on all other devices, the block can be removed by contacting our Video Customer Service (VCS@Sprint.com).
    • If the incoming call block is removed, you will be billed $0.20/min for local voice calls or $0.40/min for long distance voice calls.
    • NOTE: 9-1-1 will not be blocked

*For applicable data only pricing, on Smartphones and Feature phones email vcs@sprint.com for more information.

Visit the Sprint Relay Store for a listing of available Smartphone devices at www.sprintrelaystore.com.

Recommended Devices

Smartphone phones offer varying functionalities. Sprint Relay recommends visiting a Sprint Store to evaluate a device that fits your daily needs.

Android Apps available:

Stay informed, join the discussions or receive updated news from Sprint Relay:

Visit the Hard of Hearing Technology blog in the Sprint Community, friend Sprint Relay on Facebook and/or receive eNews from Sprint Relay: http://www.sprintrelay.com/contact_us/sign_up.php.

Download Data Only Plan flyer: PDF

Request Form

If one of the above options does not meet your needs, click below to fill out a request form.


If you are an existing Sprint Customer
click here to continue


If you are not an existing Sprint Customer
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The Sprint Relay Store sells iconic and award winning devices and relay services providing a great wireless value in the industry for the Deaf and Hard of Hearing community. You must be deaf, hard of hearing or have a speech disability to be eligible for the Sprint Relay Store Data Only Plan. **Monthly charges exclude taxes, Sprint Surcharges [incl. USF charge of up to 17.9% (varies quarterly), Administrative Charge (up to $1.99/line/mo.), Regulatory Charge ($0.40/line/mo.) & state/local fees by area]. Sprint Surcharges are not taxes or gov't-required charges and are subject to change. Details: Sprint.com/taxesandfees. Although Sprint IP, Fed IP, Sprint IP using IM, and WebCaptel can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 services. By using Sprint IP, Fed IP, Sprint IP using IM, and WebCaptel for emergency calling you agree that Sprint is not responsible for any damages resulting from errors, defects, malfunctions, interruptions or failures in accessing or attempting to access emergency services through Sprint IP, Fed IP, Sprint IP using IM, and WebCaptel whether caused by the negligence of Sprint or otherwise. Featured devices may also be activated on voice plans. See Sprint Relay Representative for details and plan options. May require up to a $36 activation fee/line, credit approval & deposit. Up to $350/line early termination fee (ETF) for advanced devices & up to $200 ETF/line for other devices (no ETF for Agreements cancelled during first 14 days). Mail-in Rebate: Requires purchase by 03/10/12 & activation by 03/24/12. Line must be active 30 consecutive days. Allow 8 weeks for rebate. Rebate will be fulfilled with a prepaid reward card. Reward Card: The American Express Prepaid Reward Card ("Card") is a prepaid Card that is usable only at U.S. merchants that accept American Express Cards. Some limitations apply. Offer valid only in the U. S. and Puerto Rico. Not redeemable for cash and does not have ATM access. Use of Card constitutes acknowledgement that it is given as a reward and no consideration, value, or money has been paid by the holder to American Express in exchange for this Card. USE OF CARD IS SUBJECT TO THE CARDHOLDER AGREEMENT. SUBJECT TO APPLICABLE LAW, A $3.00 MONTHLY FEE WILL BE ASSESSED AGAINST CARD BALANCE, STARTING SIX MONTHS AFTER CARD ISSUANCE. Card expires 6 years after the date of issuance if not depleted before. For BALANCE, customer service and Cardholder Agreement, visit americanexpress.com/sprint or call 866-608-3756. Issued by AEPCMC under license from American Express Prepaid Management Corporation. Travel Related Services Company, Inc. Sprint Relay Data Only Plan: Offer ends 03/10/12. Messaging: Includes text and picture for domestic messages sent or received Video text messaging are not included. International messages sent or received from the U.S. are $0.20/msg from outside the U.S. are $0.50/msg. SMS voice messages may incur an additional data charge of $0.03/KB. Data: Premium content/downloads (games, ringers, songs, certain channels, etc. are add'l charge. Text to 3rd parties to participate in promotions or other may result in add’l charges. Sprint Music Premier/Sprint Radio includes access to select radio channels and song downloads (cost varies). Sprint TV Premier includes select channels. See Sprint.com/tvguide for channel information. Content and channel line-up subject to change. GPS Navigation includes Sprint Navigation for Sprint phones or Telenav GPS Navigator for Nextel phones. GPS reliability varies by environment. International services are not included. E-mail includes use of Sprint Mobile Email, Microsoft Direct Push technology via Active Sync™, Versamail, IBM Lotus Notes Traveler® or BlackBerry® Internet Service (BIS). Voice/Data Usage Limitation: Sprint reserves the right, without notice, to deny, terminate, modify, disconnect or suspend service if off-network usage in a month exceeds: (1) voice: 800 min. or a majority of minutes; or (2) data: 300 megabytes or a majority of kilobytes. Prohibited network use rules apply. See in-store materials or sprint.com/termsandconditions for specific prohibited uses. Other Terms: Coverage not available everywhere. The Sprint 3G Network reaches over 275 million people. Offers & service plan features not available in all markets/retail locations or for all phones/networks. Pricing, offer terms, fees & features may vary for existing customers. Other restrictions apply. See www.sprintrelaystore.com for details. ©2012 Sprint. Sprint and the logo are trademarks of Sprint.